Refund policy

Thank you for shopping with Green Collect and choosing to buy better. By shopping with our social enterprise, you are directly supporting employment initiatives that provide training opportunities for people from refugee or disadvantaged backgrounds.

Please take a moment to read our detailed returns policy to understand how we handle returns, exchanges, and refunds. 

As we are a proud secondhand and reuse retailer, some marks or scuffs will naturally occur on furniture, as evidence of their long lifespan so far. Our processing team do our best to minimise marks and ensure items are function and quality tested. We aim to document all marks on items in the website photos or item description, so please ensure you view this information before purchasing. We do not accept returns/refund for change of mind or due to the item being secondhand.

Some items may be considered for return/exchange due to condition on a case-by-case basis. Please contact our team at hello@greencollect.org with details so they can review your case. 

Refunds will not be issued for items not collected within 28 days of confirmation.

$35 or Under Items

Please note that while we do our best to maintain a standard across the board, items $35 or under will be more likely to have marks or blemishes. We do our best to clean appropriately but some items are not able to receive the same level of care. Please remember that all items are secondhand and that by supporting Green Collect, you are ensuring items live on longer, even if they are a little bruised. 

Faulty Items

Contact us at hello@greencollect.org if your items are defective, damaged, or incorrect with photos and details. The teams will evaluate the issue and take appropriate action, including possible refunds or exchanges.

To be eligible for refund on faulty item, it must be:

• In the same condition as received (unused, unworn).
• Returned with all original tags and packaging, if applicable.
• Accompanied by a receipt or proof of purchase.

Customers are expected to fully inspect their item upon receiving to ensure quality matches expectations and any faults are identified within time. Items must be reported as faulty within 5 days of receiving item, and must be returned within 5 days of receipt to be eligible and to ensure a smooth refund.

IT and Electrical items are our only items that come with a 30 day guarantee, unless stated otherwise. Customers can request a refund or exchange of IT/Electrical goods if found to be faulty within 30 days of receipt. Please have you have your order number or receipt available to ensure a smooth refund process

Returns/Exchanges for Postal Shipping

• Items received by post must be returned within 10 days. 
• Customers are responsible for all return shipping costs. 

We recommend using trackable shipping methods, as we cannot guarantee the return of your item without tracking. 

Non-Returnable Items

Items that cannot be returned include:

• Perishable goods.
• Custom products.
• Hazardous Materials.

No returns are accepted for sale items, or gift cards.

Refund Process 

• Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the approval status of your refund.
• Refund Timing: If your refund is approved, it will be processed to your original payment method within 5 business days.
• Processing Delays: Please remember that it may take additional time for your bank or credit card company to process and post the refund to your account.

If you haven't received your refund within 10 business days, please contact our team for assistance and investigation.

If you have any questions, or need further assistance regarding anything within our returns policy, please don't hesitate to reach out to us at hello@greencollect.org. We're always happy to help! 

Thank you for choosing to shop with our social enterprise, every purchase made with us provides meaningful employment to the community while also working to build a more sustainable and circular economy.